Restaurant owners know that customer service is essential to success in the foodservice industry. Customers like to be seen and heard, which becomes integral from the moment they walk through the door to the moment they leave again. Of the 2,600 diners surveyed for the report, 68% consider that food quality is the most important factor when deciding where to dine. Location, customer service and price follow closely behind, with 66%, 64% and 62%, respectively.
Winsight is a leading B2B information services company focused on the food and beverage industry, providing information and market intelligence to business leaders on every channel that consumers purchase food and beverages (convenience stores, grocery retailers, restaurants and non-commercial food services) through media, events, data products, advisory services and trade shows.
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